Terms and Conditions
Last updated: December 2025
Introduction
Welcome to Local Chef. These Terms and Conditions ("Terms") govern your use of our home cooking service platform and website. By accessing or using our services, you agree to be bound by these Terms.
About Our Service
Local Chef is a platform that connects customers with verified home chefs in Mumbai, India. We facilitate the ordering and delivery of home-cooked meals prepared by talented local cooks in their own kitchens.
Acceptance of Terms
By using our service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our service.
User Accounts
To use certain features of our service, you may need to create an account. You are responsible for:
- Providing accurate and complete information
- Maintaining the security of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use
Ordering and Payment
Order Process
When you place an order through Local Chef:
- You are making an offer to purchase the selected items
- We will confirm your order and connect you with an appropriate chef
- The chef will prepare your meal according to specifications
- Delivery or pickup will be arranged as agreed
Payment Terms
Payment for orders may be made through various methods including cash on delivery, online payment, or bank transfer. All prices are in Indian Rupees (INR) and include applicable taxes.
Cancellation and Refund Policy
Order cancellations and refunds are subject to the following conditions:
- Orders can be cancelled up to 2 hours before the scheduled preparation time
- Refunds will be processed within 5-7 business days
- In case of chef unavailability, full refund will be provided
- Quality issues will be addressed on a case-by-case basis
Food Safety and Quality
While we verify our chef partners and maintain quality standards:
- All chefs are required to follow food safety guidelines
- We conduct regular quality checks and kitchen inspections
- Customers should inform us of any food allergies or dietary restrictions
- We are not liable for allergic reactions if proper information was not provided
Delivery and Pickup
Delivery and pickup services are subject to:
- Availability in your area
- Weather conditions and traffic situations
- Accurate address and contact information
- Reasonable delivery time estimates
User Conduct
Users of our service agree to:
- Provide accurate information when placing orders
- Treat our chefs and delivery partners with respect
- Not misuse our platform for illegal activities
- Respect intellectual property rights
- Not interfere with the proper functioning of our service
Chef Partner Terms
Chefs who partner with Local Chef must:
- Maintain valid food safety certifications
- Follow our quality and hygiene standards
- Provide accurate information about ingredients and preparation
- Fulfill orders in a timely manner
- Maintain professional conduct with customers
Intellectual Property
All content on our platform, including text, graphics, logos, and software, is the property of Local Chef or our licensors and is protected by copyright and other intellectual property laws.
Limitation of Liability
Local Chef's liability is limited to the maximum extent permitted by law. We are not liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Actions or omissions of third-party service providers
- Force majeure events beyond our control
Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our service constitutes acceptance of the modified Terms.
Termination
We may terminate or suspend your access to our service at any time, with or without cause, and with or without notice, for conduct that we believe violates these Terms or is harmful to other users or our business.
Legal Compliance and Regulations
By accessing and using our services, you agree to comply with all applicable laws and regulations, including data protection standards and online safety protocols. Local Chef operates in accordance with international compliance requirements to ensure a safe and secure user experience.
User Responsibilities
Users are required to act lawfully and refrain from violating any local, national, or international laws while using our services. Any misuse of our platform that breaches compliance policies may result in account suspension or legal action.
Dispute Resolution and Governing Law
In case of disputes, we adhere to strict legal frameworks and offer fair resolution processes. All disputes will be governed by the laws of India. By using our services, you acknowledge acceptance of these terms and agree to their enforcement.
Contact Information
For questions or concerns related to our policies, please contact us at [email protected].
Severability
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue to be valid and enforceable.
Entire Agreement
These Terms constitute the entire agreement between you and Local Chef regarding the use of our service and supersede all prior agreements and understandings.
Contact Us
If you have any questions about these Terms and Conditions, please contact us: